Return & Exchange Policy

Last Updated: [23/07/2024]

Your Satisfaction is Our Priority

At RP Elderly Homecare INC, we strive to ensure that you are completely satisfied with your home and decor purchases. If for any reason you are not satisfied with your order, we offer flexible exchange and return options to meet your needs.

Eligibility for Returns and Exchanges

  • Timeframe: Items must be returned or exchanged within 30 days of the delivery date.
  • Condition: Items must be unused, in their original condition, and in the original packaging. Products that have been assembled, modified, or damaged are not eligible for return or exchange.
  • Receipt: A proof of purchase or order number is required to process returns and exchanges.

Non-Returnable Items

  • Custom or personalized items
  • Clearance or final sale items
  • Gift cards
  • Perishable goods

How to Initiate a Return or Exchange

  1. Contact Us: Email us at info@rpelderlyhomecare.com or call +1 978-806-7972 to initiate the return or exchange process. Please provide your order number and a brief description of the issue.
  2. Return Authorization: Once your return or exchange is approved, we will provide you with a return authorization number and detailed instructions on how to return the item.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error in the order. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Process

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Refund Issuance: If approved, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method.
  • Original Shipping Costs: Please note that original shipping costs are non-refundable.

Exchange Process

  • Availability: If you wish to exchange an item, please ensure the desired replacement item is in stock.
  • Processing: Once we receive and inspect your returned item, we will process the exchange and ship the new item to you.
  • Shipping Costs: Customers are responsible for the shipping costs of returning the original item. We will cover the shipping costs of sending the replacement item.

Damaged or Defective Items

  • Immediate Contact: If you receive a damaged or defective item, please contact us immediately at info@rpelderlyhomecare.com or call +1 978-806-7972. Provide your order number and photos of the damaged or defective item.
  • Resolution: We will work with you to resolve the issue promptly, which may include a replacement, refund, or store credit.

Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to our customer service team:

  • Email: info@rpelderlyhomecare.com
  • Phone: +1 978-806-7972
  • Address: 41 Market St, Apt B, Lawrence, MA 01843, United States

We are here to help ensure your shopping experience with RP Elderly Homecare INC is smooth and satisfying.