FAQ's

Your Questions Answered

Welcome to RP Elderly Homecare INC's FAQ page. Here you will find answers to common questions about our home and decor products, ordering process, shipping, returns, and more. If you don't find the information you need, please feel free to contact us directly.

General Questions

  1. What types of home and decor products do you offer? We offer a wide range of home and decor products, including furniture, lighting, wall art, rugs, home accessories, and seasonal decorations.
  2. How can I contact RP Elderly Homecare INC for support or inquiries? You can reach us via email at info@rpelderlyhomecare.com or call us at +1 978-806-7972. Our customer service team is here to assist you.
  3. Where is RP Elderly Homecare INC located? Our address is 41 Market St, Apt B, Lawrence, MA 01843, United States.

Ordering and Payment

  1. How do I place an order? Browse our online store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
  2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options.
  3. Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact us as soon as possible at info@rpelderlyhomecare.com or +1 978-806-7972. We will do our best to accommodate your request, but please note that orders may be processed quickly.

Shipping and Delivery

  1. What are your shipping options and rates? We offer several shipping options, including standard, expedited, and express shipping. Shipping rates are calculated based on the weight, dimensions of your order, and your delivery location. You can view the estimated shipping cost at checkout.
  2. Do you offer international shipping? Currently, we only ship within the United States. For international shipping inquiries, please contact our customer service team for assistance.
  3. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Returns and Exchanges

  1. What is your return policy? We offer hassle-free returns within 30 days of delivery for eligible items. Items must be unused, in their original condition, and in the original packaging. Please refer to our Exchange & Return Policy page for more details.
  2. How do I initiate a return or exchange? To initiate a return or exchange, contact us at info@rpelderlyhomecare.com or call +1 978-806-7972. Provide your order number and a brief description of the issue.
  3. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately at info@rpelderlyhomecare.com or +1 978-806-7972. Provide your order number and photos of the damaged or defective item. We will resolve the issue promptly.

Product Information

  1. Are your products environmentally friendly? We strive to offer environmentally friendly products and sustainable materials. Please refer to individual product descriptions for specific information about sustainability.
  2. Do you offer customization or personalized products? Yes, we offer customization options for select products. Please contact us for more information about customization services.
  3. How can I care for and maintain my home and decor items? Care and maintenance instructions vary by product. Detailed care instructions are provided on the product page and with your purchase. If you have any specific questions, feel free to contact us.

Other Questions

  1. Do you offer gift cards? Yes, we offer gift cards that can be purchased on our website. They make great gifts for any occasion!
  2. Can I purchase items in bulk or for commercial use? Yes, we offer bulk purchasing options for certain items. Please contact our sales team for more information and pricing.
  3. How can I stay updated on new products and promotions? Subscribe to our newsletter to receive updates on new products, special offers, and exclusive promotions. You can sign up on our website.

If you have any other questions or need further assistance, please don't hesitate to contact us. We are here to help ensure your shopping experience with RP Elderly Homecare INC is exceptional.